Ideally, we will need to first identify and qualify the process for RPA before we embark into any automation activity. This would involve defining parameters like efficiency, accuracy, quality, cost and the possible FTE benefit when compared to the existing process
When the above has been ascertained, next steps would be to understand what kind of automations will be required for it - UI, DB, Rule Based, Cognitive and then define the phased approach which would start with a Discovery Phase, detailed Scope definition, define Exceptions, possible Risks and mitigation strategies and a details implementation and testing phase before it is deployed into production.
Please speak to our RPA experts to get further insights into defining this RPA journey for you