Intercom

What to do when “Unable to load the messenger” error is displayed in the Intercom dialog box?

Error: The “Unable to load the messenger” error is getting displayed when the user clicks on the Intercom icon at the bottom right-hand side of the screen in the Jiffy application.

Solution:

1. Navigate to Settings -> Users screen.
   
   
2. Select the required username (the username that is used for logging into Jiffy) to display the Settings -> User Properties screen.
   
   
3. Type the required Email ID in the Email address field.
   
   
4. Click on the Save button.
5. Log off from the Jiffy application and log in again.
6. Click on the Intercom icon.
   
   
7. Now the Intercom works as expected.