JLS

JLS is down

Error 1:

Error 2:

Cause: This error occurs when Jiffy is unable to interact with a very important component called JLS, which is running in the Jiffy core machine. JLS is responsible to check the Jiffy licence and its validity. Jiffy client (jiffyservice/BOT) also talks to Jiffy Licence Server with continuous heartbeat check process.

Solution:

• Login to Jiffy Server as a ‘jiffyapp-usr’ to check if JLS process is running or not.
• Check status of the JLS process using the following command:
  ps -ef | grep -i jls
  
  
• For more information on the error, check the logs at $JIFFY_HOME/logs/license_server.log.
• If the process is not running, start the JLS using the following command:
  nginx OR
  /opt/nginx/sbin/nginx
• Check the status again using the following commands:
  • cd $JIFFY_HOME/.JLS
  • Activate Jiffy Environment using the command:
    source $JIFFY_HOME/.envs/jiffyEnv/bin/activate
  • Start JLS using the command:
    - nohup python jls_server.py > /dev/null 2>&1 &
• Re-login or reload the Jiffy Page.
• If the issue persists, contact jiffy-support@paanini.com.

Jiffy License Page Expired

Version: This solution is applicable for all versions of Jiffy.

Pre-requisites: putty, root access

Steps to solve:

• Login to putty.
• Ensure webserver ‘nginx’ and JiffyServer is up and running fine. Refer FAQ 1 for the steps.

• Login to Jiffy server and go to JIFFY_HOME folder.
su jiffyapp-usr
cd /opt/jiffy/
• Note: JIFFY_HOME = /opt/jiffy/ - This directory structure varies with respect to the client where JIFFY is installed/mounted.

• First we need to remove the existing license .tt file.
[jiffyapp-usr@localhost jiffy]$ pwd
/opt/jiffy
[jiffyapp-usr@localhost jiffy]$ cd /opt/jiffy/
[jiffyapp-usr@localhost jiffy]$ ls -lrt .tt
-rw-rw-r-- 1 jiffyapp-usr jiffyapp-usr 454 Dec 11 13:46 .tt
[jiffyapp-usr@localhost jiffy]$ exit

- After ‘exit’, you should be in ‘root’ user to remove the .tt file
[root@localhost src]# rm -rf .tt
[root@localhost src]#

- After removing the old license .tt file, click on “Upgrade” button in Jiffy application.

- Please copy the text from the "Client Activation key" box and put it in below excel template keeping all the details and email to DevOps team (devops@option3.io) and Jiffy Support (jiffy-support@option3.io) team.


- Once you get the activation key from devops, put it in Activation confirmation code box to activate the Jiffy Licence. And reload the Jiffy app it will be up and running fine.