Cause:
This error occurs if wrong password is entered multiple times (default
retry limit=3) while logging in.
Solution:
- Click the Forgot Password button to reset password and login
with new password.
- If the user knows the existing password and wants to unlock the
account without resetting it, do the following:
- Log in to the application server as a jiffyapp-usr (application user).
- Run the following commands:
- Change the directory to jiffy folder:
cd $JIFFY_HOME/deploy/jiffy/src
- Activate the python environment:
source $JIFFY_HOME/.envs/jiffyEnv/bin/activate
- Unlock the user account:
python manage.py axes_reset_user <user_name>
Example: python manage.py axes_reset_user Jiffy_user
- Login with the existing password.