JLS

1. What to do if you see “JLS is down” message?

Version: This solution is applicable for all versions of Jiffy.

Pre-requisites: putty, root access

Steps to solve:



• Login to putty.
• Ensure webserver ‘nginx’ and JiffyServer is up and running fine. Refer FAQ 1 for the steps.

• Login to Jiffy server and go to JIFFY_HOME folder.
su jiffyapp-usr
cd /opt/jiffy/
• Note: JIFFY_HOME = /opt/jiffy/ - This directory structure varies with respect to the client where JIFFY is installed/mounted.

• Next, Go to scripts folder and check if JLS is running or not.
• Command : ps aux | grep -i jls
(jiffyEnv) [jiffyapp-usr@localhost scripts]$ ps aux | grep -i jls
jiffyap+ 10995 0.0 0.0 112708 1004 pts/0 R+ 15:10 0:00 grep --color=auto -i jls
(jiffyEnv) [jiffyapp-usr@localhost scripts]$

• Here you will see that there are no processes of JLS running.

• Next, start the JLS process by activating source and running the python script as shown below:
(jiffyEnv) [jiffyapp-usr@localhost scripts]$ source /opt/jiffy/.envs/jiffyEnv/bin/activate
(jiffyEnv) [jiffyapp-usr@localhost scripts]$ cd /opt/jiffy/.JLS/
(jiffyEnv) [jiffyapp-usr@localhost .JLS]$ nohup python jls_server.py > /dev/null 2>&1 & [2] 11485

• Next, check if jls process is running fine or not
(jiffyEnv) [jiffyapp-usr@localhost .JLS]$ ps aux | grep -i jls
jiffyap+ 11485 1.6 0.4 242292 19104 pts/0 S 15:16 0:00 python jls_server.py
jiffyap+ 11488 2.1 0.5 318536 19888 pts/0 Sl 15:16 0:00 /opt/jiffy/.envs/jiffyEnv/bin/python jls_server.py
jiffyap+ 11512 0.0 0.0 112708 1004 pts/0 R+ 15:16 0:00 grep --color=auto -i jls
(jiffyEnv) [jiffyapp-usr@localhost .JLS]$

• Here you will see JLS process running.
• Now load the Jiffy page and you will see the login page.

2. What to do if you see “Jiffy License Page Expired” message?

Version: This solution is applicable for all versions of Jiffy.

Pre-requisites: putty, root access

Steps to solve:



• Login to putty.
• Ensure webserver ‘nginx’ and JiffyServer is up and running fine. Refer FAQ 1 for the steps.

• Login to Jiffy server and go to JIFFY_HOME folder.
su jiffyapp-usr
cd /opt/jiffy/
• Note: JIFFY_HOME = /opt/jiffy/ - This directory structure varies with respect to the client where JIFFY is installed/mounted.

• First we need to remove the existing license .tt file.
[jiffyapp-usr@localhost jiffy]$ pwd
/opt/jiffy
[jiffyapp-usr@localhost jiffy]$ cd /opt/jiffy/
[jiffyapp-usr@localhost jiffy]$ ls -lrt .tt
-rw-rw-r-- 1 jiffyapp-usr jiffyapp-usr 454 Dec 11 13:46 .tt
[jiffyapp-usr@localhost jiffy]$ exit

- After ‘exit’, you should be in ‘root’ user to remove the .tt file
[root@localhost src]# rm -rf .tt
[root@localhost src]#

- After removing the old license .tt file, click on “Upgrade” button in Jiffy application.

- Please copy the text from the "Client Activation key" box and put it in below excel template keeping all the details and email to DevOps team (devops@option3.io) and Jiffy Support (jiffy-support@option3.io) team.


- Once you get the activation key from devops, put it in Activation confirmation code box to activate the Jiffy Licence. And reload the Jiffy app it will be up and running fine.