Internet Explorer

Do the below procedure if the following error message is displayed:

Press and hold Home + R keys to open the Run window.
Type regedit.
Press Enter key to display the Registry Editor window.
- For 32-bit system, open the following path: "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\InternetExplorer\Main\FeatureControl”
- For 64-bit system, open the following path: “HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\InternetExplorer\Main\FeatureControl”
- Check for the FEATURE_BFCACHE Subkey, if it is not present, add the FEATURE_BFCACHE key. Note: Create a DWORD value named iexplore.exe with the value of 0.
Open the Internet Explorer.
Navigate to Settings > Internet Options > Security.
Select the Internet zone and select the Enable Protected Mode (requires restarting Internet Explorer) check box.
Select the Local intranet zone and select the Enable Protected Mode (requires restarting Internet Explorer) check box.
Select the Trusted sites zone and select the Enable Protected Mode (requires restarting Internet Explorer) check box.
Select the Restricted sites zone and select the Enable Protected Mode (requires restarting Internet Explorer) check box.
Click on the Apply button.
A Warning message appears as follows:
Click on the OK button.
Click on the OK button in the Internet Options window.
Note: Make sure that the Enable Protected Mode (requires restarting Internet Explorer) check box in the Internet Options window is same for all the zones (either selected for all the zones or cleared for all the zones). Note: Make sure that the Status filed of the JIFFY UI Learn extension is Enabled in the Manage Add-ons screen of the Internet Explorer.
Manage Add-ons screen can be accessed by clicking on the Settings > Manage Add-ons.

If you are not able to get any elements using selenium even after browser opens, add the specific application in trusted sites by following the below procedure:

Open the Internet Explorer.
Navigate to Settings > Internet Options > Security.
Make sure that the Enable Protected Mode (requires restarting Internet Explorer) check box in the Internet Options window is same for all the zones (either selected for all the zones or cleared for all the zones).
Select the Trusted sites zone in the Internet Options window.
Click on the Sites button to display the Trusted sites window.
Type the specific application in Add this website to the zone text box.
Click on the Add button and then click on the Close button.
Click on the OK button in the Internet Options window.

3. Browser Zoom Level

The user may get the following error in Internet Explorer Automation/Execution:

Do the following to troubleshoot the above error:

Open the Internet Explorer.
Navigate to Settings > Zoom.
Select 100%.

4. Send Key is Slow in Internet Explorer

If the Send key works very slow with Selenium script replace the current IEDriverServer.exe file (if the system is 64-bit) with IEDriverServer.exe file of 32-bit system by following the below procedure:

Download the IEDriverServer.exe file of 32-bit system even if the system is a 64-bit machine.
Extract the Zip file and install the IEDriverServer file in the same folder where the earlier version of IEDriverServer file is available.

Note: Now the old file is replaced with the new file and the send key works fine.

5. Unable to launch the Web Application in Internet Explorer

In Jiffy, sometimes when a task with a web UI node is executed, the IE browser could not display the web application. The page keeps on loading.

Reason:
The URL used during familiarization in UI learn is redirecting to a default html page.

Solution:
Replace the URL used for familiarization in UI learn with the redirected URL to launch the web application.

6. Website launches in the Mobile Version

Error Description:
If a website is launched using Internet Explorer, it gets launched in the mobile version.

Solution:

Install the install.bat file.
Add the website to automate in Internet Explorer.

Technical Troubleshooting Guide

Technical Troubleshooting Guide

Internet Explorer

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